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Jan 8

HowTo: Remotely collaborate with another user in a terminal

Posted on Friday, January 8, 2010 in Tutorials

You do remote tech support for clients. One client calls you up needing assistance. You SSH into their machine as usual to check out the problem. You probably also have them on the phone so you can walk them through what you are doing or ask them questions, but making long support phone calls can be expensive if you’re doing it via a mobile phone or internationally and it’s tiresome to switch to an IM client window all the time to write comments, especially if the client is not running a graphical session and only has a text server console to look at.

Sometimes actions speak much louder than words, and it would be great for the client to be able to see what you are doing without cumbersome and bandwidth-hogging remote screen tools like VNC. Is there an easy way to collaborate in a terminal?

There certainly is…

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